Dynamics 365 for Field Service
Deliver a seamless, end-to-end service experience with Dynamics 365 for Field Service. Built-in intelligence helps you resolve service issues before they occur, reduce operational costs, and deliver positive onsite experiences.
INNOVATE WITH PROACTIVE SERVICE
Leading the Future of Field Service
Field service management teams want to keep costs down, while improving their customer service relationships. This can be hard for organizations in any industry—oftentimes, reducing costs hurts customer relationships—but IoT provides a way for field service organizations to achieve this goal.
OPTIMIZE YOUR RESOURCES
Automate scheduling:
Improve profitability by automatically scheduling the technician with the right job skills and best location to fit in more appointments per day.
Empower dispatchers:
Manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline inventory management:
Synchronize and track inventory down to the truck level with real-time visibility and intelligent forecasting to increase first-time fix rates.
MAKE TECHNICIANS MORE EFFECTIVE
Ensure on-time appointments
Keep technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device.
Boost on-site efficiency
Get a 360-degree view of customer preferences and history with personalized step-by-step instructions to reliably track and complete the task at hand.
Get ahead with predictive insights
Improve field processes through mobile access to back office information for technicians to effectively capture and update all work order details.
Create new levels of productivity
Improve outcomes with access to leading-edge technologies such as mixed reality headsets to offer technicians hands-free guidance.
DELIVER BETTER OUTCOMES WITH IOT
Gain insight and intelligence:
Harness the power of IoT to detect and diagnose problems before customers become aware of an issue.
Automate work order creation:
Automatically create work orders, and schedule and dispatch technicians with relevant customer information on their devices.
Transform service with predictive maintenance:
Move from costly scheduled maintenance plans to just-in-time predictive maintenance and repair, clean, or replace parts only when needed.
ENGAGE WITH YOUR CUSTOMERS
Build customer trust:
Engage customers proactively to increase transparency and trust by seamlessly sharing quote, contract, and scheduling information.
Create effortless service experiences
Make it easy for customers to keep track of service activities and self-schedule appointments with a customer portal.
Communicate proactively
Provide your customers with real-time technician location tracking and automated voice and text appointment reminders so they know when to expect service.
