Dynamics 365 for Retail
Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.
ENGAGE EVERY SHOPPER, EVERYWHERE
Emerging trends - Create amazing customer experiences
Digital technology has had a major impact for retailers online, but it is now reshaping the modern in-store retail experience as well. New innovations in retail technology are helping customers get the information they need to make smarter, faster purchase decisions, as well as empowering retail employees to provide better customer support.
DRIVE UNIFIED COMMERCE
Create seamless shopping experiences:
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers.
Enable omni-channel buying:
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.
Increase brand loyalty:
Enable customers to earn and redeem points, and use gift cards and promotional coupons across channels.
CREATE A MODERN STORE EXPERIENCE
Deliver exceptional customer service
Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.
Tailor product selection and recommendations
Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.
Optimize store operations
Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.
EFFECTIVELY MANAGE MERCHANDISING
Streamline sourcing and replenishment:
Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.
Manage product demand:
Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.
Amplify sales and promotions:
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.
OPTIMIZE OPERATIONS THROUGH INSIGHTS
Maximize business impact:
Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights
Speed up end-of-day activities:
Complete key store closing activities faster using automated and streamlined workflows.
Increase inventory visibility
Manage stock counts to enable the right level of inventory at the right locations.
Meet changing business needs
Drive actions to support multi-company, multi-brand, and multi-channel global operations.
