Microsoft Dynamics AX
Microsoft Dynamics CRM is a comprehensive customer-relationship-management solution for businesses. Maximize the impact of your marketing efforts and drive sales with a combination of campaign management, business intelligence, and social insights. Users can harness the power of cloud computing by taking their CRM to the cloud, opt for on-site deployment or can get the best of both worlds with a hybrid implementation. Microsoft Dynamics CRM brings sales, marketing and customer service all in one place so you can manage everything efficiently. Our solution sows the seeds of customer satisfaction and brand loyalty so you can eat the ripe fruit later on from a strong tree of customer relationship. Add to that the marketing automation, sales force automation and customer service automation features and you get a CRM that assist you to achieve a higher ROI with lesser effort and investment.
Marketing
- Customer segmentation
- Data extraction and data cleansing
- Campaign planning and execution
- Analytics and reporting
- Marketing/sales collaboration tools
- Information sharing portals
Sales
- Prospects and lead management
- Account and contact management
- Campaign planning and execution
- Territory management
- Quick access to products, pricing, and quotes
- Sales analytics with forecasting
- Offline and on the go access
Service
- Case and interaction management
- Product and contract management
- Service scheduling
- Workflow across teams and groups
- Service reporting and analytics
- Knowledgebase management
In order to compete and win in today’s highly competitive business landscape; your business will have to stay one-step ahead in the race. Microsoft Dynamics assist you to achieve that goal by facilitating your marketing, sales and service teams to deliver the best results. More importantly, it enables these teams to deliver a perfect customer experience through social tools that come preloaded with Microsoft Dynamics.
With valuable social insights, you can easily gauge the impact of your brand by analyzing social sentiments of your user base. Additionally, it can highlight the areas that need improvements, which you can use as a reference for future improvements. With support for 19 languages including six native languages, getting your message across and spreading it like a wildfire is a breeze with Microsoft Dynamics CRM.
Whether you integrate the Microsoft Dynamics CRM with other Microsoft services and technologies or use it as standalone software, you can easily take care of your customers. Stay on top of the social web with Microsoft Dynamics CRM and deliver an unforgettable customer experience to establish long lasting relationship with your customers.
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